Assignment 4: HR Training Class

Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).  Justify why you selected the training method that you did. Propose two (2) ways to motivate an employee who has no interest in attending a training class.Develop a survey to collect feedback from the employees who attend the training.Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.

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